We get a lot of calls about our cameras not working. It really pains us to know you can't see how much fun your dog's are having. We hope this will help out. Thank you for hanging in there with us.
The best thing to do is check if your Java (a flash plugin for the internet) is up to date. You can do that by following this link. Dont' worry it's not a big install. Click Here: Java Player Download and follow the instructions.
If that doesn't work, then another thing you can try is to delete your temporary internet files. To do this you just have to go to Tools>Internet options>Delete browsing history (This is for Internet Explorer. It will be a little different for FireFox or Safari, but the concept is the same).
Another thing to try is clear your Java cache in your Java console. Java has posted a tutorial on how to open your Java console. If you don't know how, click here: Open Java Console Instructions. When you have your Java console open, you can press the letter "x" on your keyboard and this will clear the cache. Then close and open your browser and connect to the cameras again (or just refresh the page).
If that still doesn't work, then there is another small flash plugin and its called adobe flash. When this teams up with Java the cameras usually come up no problem. Click Here: Download Flash Player and follow the instructions.
Also you might want to check your Anti-Virus and Firewall programs to make sure they are not blocking the cameras.
Please realize we are not computer savvy and this is just a "do it yourself" tutorial. If you are still not getting a picture, please call us and we will try to help.
Thank you and have a great day.